Privacy Policy

Advanced Recovery Specialists, LLC(together with its affiliates and subsidiaries, “ARS,” “we,” or “our”) respects your privacy and understands it is important for you to know how we handle the information we receive from you when accessing ARS’s websites or applications. During the course of our interactions we will collect, store and process personal data about our customers, suppliers, and other third parties.

This privacy policy (the “Privacy Policy”) operates in conjunction with our Master Services Agreements, Terms of Service, and other agreements (each a “ARS Agreement”) with individuals or businesses that use or interact with ARS products or services (each a “Client”).This Privacy Policy describes the types of information we may collect from individuals (“you” or “your”) that visit, download, install, or use our publicly available website, App or our Telehealth service (collectively, the “Site”) and the reasons we collect that information. By using the Site, you authorize ARS to collect and use your information as set forth in this Privacy Policy and any applicable ARS Agreement. Such ARS Agreements may further restrict and limit the way in which ARS collects, uses, and shares personal information provided by ARS Clients through or in connection with their use of ARS products and services.

This Privacy Policy applies to information collected by ARS and does not apply to information collected by any third-party websites to which our website may link or to information provided to, or collected by, third-party technologies during your visit to our website. As we update and expand our Site, this Privacy Policy may change, so please check this web page for updates to our Privacy Policy. In the event we make material changes to this Privacy Policy, we will provide notice through our website, or by other means, to provide you with an opportunity to review the changes. If you object to any changes, you may close your account or discontinue your use of the Website.

By using the Site, you agree to the terms and conditions of this Privacy Policy. You acknowledge that your continued use of the Site after we publish or send a notice about changes to our Privacy Policy means that the collection, use and sharing of your personal data is subject to this Privacy Policy.

1. What information is collected?

ARS collects “Personal Information” for its own business purposes and to fulfill its contractual obligations to its Clients. Personal Information includes information that maybe used to identify, locate, or contact you, such as your name, address, e-mail address, phone number, social security number, tax identification number, credit card number, and banking information, as well as information that reasonably can be related or linked to a particular individual or a household, including through an IP address, such as relationship information regarding products and services we provide or may provide to you, information about how you use the Website, and information about the device(s) and networks that you use in conjunction with the Website, such as login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and Website, device type, browsing history with respect to the Website for each device, referring websites, emails, or other electronic communications, and search terms.

The term “Health Information” means any information, in any form, related to the past, present, or future health or medical status, condition, or treatment of a person, including, by way of example, but not limitation, names of doctors, health conditions, medicines, and/or prescription information and history. In addition to this Privacy Policy, the “Notice of Privacy Practices” describes how we may use and disclose Health Information, and your rights to access and update your Health Information, and how to request restrictions on our use and disclosure of your Health Information. To the extent any terms in this Privacy Policy conflict with any terms in the Notice of Privacy Practices, the conflicting terms in the Notice of Privacy Practices will control and over ride the corresponding terms in this Privacy Policy. The “ARS Disclosure Statement” is also made available to you on the Site and describes, among other things, how we may use and disclose your Health Information. To the extent any terms in this Privacy Policy conflict with any terms contained within the Notice of Privacy Practices and/or the ARS Disclosure Statement, the conflicting terms in the Notice of Privacy Practices and/or the ARS Disclosure Statement will control and override the corresponding terms in this Privacy Policy.

You should discontinue use of the Site if you do not wish to share this information with ARS. Unless otherwise required by law, Personal Information does not include publicly available information or aggregated or deidentified information that cannot be used to identify you individually or reasonably be re-associated with you.

We do not knowingly collect or provide the personal information of minors under the age of 16 to others, without affirmative authorization.

2. Who is collecting the information?
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When you are on the ARS Site and are asked for personal information, you are sharing that information with ARS. The ARS Site may contain various links to third-party websites. These sites may provide information, products, services and promotions that are separate from and in addition to ARS information, products, services and promotions. These sites are owned and operated by third parties and not by ARS. As such, any information you provide to these third-party websites will be subject to their data collection practices and governed under the terms of their privacy policy. All questions, comments, and concerns regarding third party websites should be directed to the third party.

Certain portions of the Site may be available to you that include communication functionality, such as the Telehealth service. The communication functionality enables real-time communication sessions with ARS personnel or other persons on behalf of or in conjunction with ARS (“Authorized Persons”).When used, certain Personal Information, Health Information, and/or Non-Personal Information may be shared with or collected by the Authorized Persons depending upon the nature of the communication session. Certain communication functionality may be provided on the Site for limited purposes, and the Authorized Persons will be unable to provide assistance beyond such purposes.

3. How is my information collected and used?

If you submit information to us through the App, including registration and profile information, then we use this information to operate, maintain, and provide the features and functionality of the App. By providing your email address to ARS, you consent to our using the email address to send you Service-related notices, including among other things notices required by law. You may not opt out of Service-related e-mails. We may also use your email address to send you other messages, including changes to Service features and special offers. Additionally, we use your information for:

Processing your requests regarding the Site, App and our products or services.
Providing customer assistance or technical support and solving problems or disputes.
Customizing content, providing recommendations and enhancing the quality of the Site, including presenting content in the most effective manner for the browser or device you use to access the Site.
Maintaining, operating, improving and developing the Site and related content, products or services.
Learning about you and others interact with and respond to the Site, including by measuring and optimizing usage, reliability and performance, conducting market research, analyzing trends, and supporting our operations.
Sending you informational messages about the Site.
Delivering marketing or promotional communications, including offers or promotions about our or third parties’ products and services.
Responding to your questions or addressing your requests.
Developing, managing and conducting advertising and marketing campaigns, promotions and offers and other initiatives.
Detecting, preventing and responding to fraud or potentially illegal activities, misuse of the Site, intellectual property infringement or other violations of law, this Privacy Notice or other applicable policies.
Performing audits, assessments and testing or troubleshooting activities.
Complying with and enforcing applicable industry and legal requirements (including legal process such as court orders, warrants or subpoenas) and fulfilling contractual obligations.

ARS may collect and use Personal Information in a variety of ways depending on the context of the collection. The table below describes the purposes for which we collect information and the lawful basis for each purpose.

Processing Activity

Site, products, and services: providing our Site, products, or services; providing promotional items upon request; and communicating with you in relation to the Site, products, or services.

Operating our business: operating and managing our Site, our products, and our services; providing content to you; displaying advertising and other information to you; communicating and interacting with you via our Site, our products, or our services; and notifying you of changes to any of our Site, our products, or our services.

Communications and marketing: communicating with you via any means (including via email, telephone, text message, social media, post or in person) to provide news items and other information in which you may be interested, subject always to obtaining your prior opt-in consent to the extent required under applicable law; personalizing our Sites, products and services for you; maintaining and updating your contact information where appropriate; obtaining your prior, opt-in consent where required; enabling and recording your choice to opt-out or unsubscribe, where applicable.

Product safety communications: communications in relation to product safety, including product recalls and product safety advisory notices

Management of IT systems: management and operation of our communications, IT and security systems; and audits (including security audits) and monitoring of such systems.

Health and safety: health and safety assessments and record keeping; providing a safe and secure environment at our premises; and compliance with related legal obligations

Financial management: sales; finance; corporate audit; and vendor management.

Surveys: engaging with you for the purposes of obtaining your views on our Site, our products, or our services.

Security: physical security of our premises (including records of visits to our premises); CCTV recordings; and electronic security (including login records and access details).

Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law

Legal compliance: compliance with our legal and regulatory obligations under applicable law.

Improving our Site, products, and services: identifying issues with our Site, our products, or our services; planning improvements to our Site, our products, or our services; and creating new Sites, Apps, products, or services.

Fraud prevention: Detecting, preventing and investigating fraud.

Establishment, exercise and defense of legal claims: management of legal claims; establishment off acts and claims, including collection, review and production of documents, facts, evidence and witness statements; exercise and defense of legal rights and claims, including formal legal proceedings.

Recruitment and job applications: recruitment activities; advertising of positions; interview activities; analysis of suitability for the relevant position; records of hiring decisions; offer details; and acceptance details.

Legal Basis for Processing

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of providing our Site, products, or services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of providing our Site, our products, or our services to you (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of contacting you, subject always to compliance with applicable law (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring the safety, and proper use, of our products (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of managing and maintaining our communications and IT systems (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring a safe environment at our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
The Processing is necessary to protect the vital interests of any individual.

We have a legitimate interest in carrying out the Processing for the purpose of managing and operating the financial affairs of our business (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

We have a legitimate interest in carrying out the Processing for the purpose of conducting surveys, satisfaction reports and market research (to the extent that such legitimate interest is not over ridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring the physical and electronic security of our business and our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms)

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, breaches of our policies and applicable laws (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

The Processing is necessary for compliance with a legal obligation.

We have a legitimate interest in carrying out the Processing for the purpose of improving our Sites, our Apps, our products, or our services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or
We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, fraud (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

The Processing is necessary for compliance with a legal obligation;
We have a legitimate interest in carrying out the Processing for the purpose of establishing, exercising or defending our legal rights (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
The Processing is necessary for the establishment, exercise or defense of legal claims.

The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or
We have a legitimate interest in carrying out the Processing for the purpose of recruitment activities and handling job applications (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

We use cookies and other forms of automatic data collection with respect to some of the information above. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use cookies for the following purposes:

Strictly Necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical or Performance cookies. These cookies allow us to recognize and count the number of visitors to the Site and monitor usage at a collective level.
Functionality cookies. These are used to recognize individual users and tailor the Site to their preferences. For example, these cookies might be used to greet you by name after you have logged into a secure area of the Site, or deliver content in your preferred language.
Targeting or Tracking cookies. These cookies record your usage of the Site in order to make our content and advertising more relevant to your interests. We may also share this information with third parties for this purpose.

Once they have been placed, these cookies may remain on your browser until you remove them. Please note that third parties(including, for example, advertising networks and providers of external services like web traffic analysis services) may also place cookies on your browser using other websites you access, over which we have no control. These cookies are likely to record your browsing activity, which may include your usage of our Site. You can clear or adjust settings related to cookies at anytime using your web browser.

We treat information collected by automatic data collection technologies as Personal Information when it is associated with or stored in a way that can be reasonably associated with identifiable Personal Information we collect in other ways. While our Site currently does not recognize Do Not Track signals from your browser, we do provide information below about how to manage your choices and preferences related to online tracking. To learn more about browser tracking signals and Do Not Track please visit http://www.allaboutdnt.org/. Additionally, you may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, please note that some parts of the Site may become inaccessible or not function as intended.

4. With whom does ARS share my information?
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It is ARS’s policy not to provide your Personal Information to third parties except as outlined in this policy or unless we have your prior consent. ARS may provide Personal Information to ARS affiliates, to our own auditors or other service providers, or to third party vendors whose services are integrated into our Site in order to provide the services we offer or upon whom we rely on to operate and market our business. These include selected third parties to the extent we reasonably consider the disclosure to be necessary for our legitimate business interests or in your best interest.

Before we disclose information to third parties, we contractually require the recipients to use such information solely for purposes related to providing the services requested and to provide at least the same level of data protection as described in this Privacy Policy.

We do not sell Personal Data to third parties for their own use.

In addition, we disclose Personal Data to:

you and, where appropriate, your appointed representatives;
others with your consent or at your request.
Process and send you orders you have placed through us. This process may involve sharing certain Personal Information and/or Health Information and communicating with you and/or your doctor, pharmacist, health plan, or plan administrator. These disclosures are made in accordance with the terms of your health plan.
We may share your Personal Information and Health Information with selected service providers or consultants acting on our behalf. Those third parties will be required to protect your Personal Information in a manner consistent with this Privacy Policy.
legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
accountants, auditors, consultants, lawyers and other outside professional advisors to ARS, subject to binding contractual obligations of confidentiality;
resellers, distributors and third-party business partners of ARS for the purposes to take steps at the request of you prior to entering into a contract, or to perform a contract upon your request;
third party Processors (such as payment services providers; shipping companies; telemarketing companies; data supply service providers; data cleansing service providers etc.), located anywhere in the world;
any relevant party, regulatory body, governmental authority, law enforcement agency or court, to the extent necessary for the establishment, exercise or defense of legal claims;
any relevant party, regulatory body, governmental authority, law enforcement agency or court, for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties including safeguarding against, and prevention of, threats to public security;
any relevant third-party acquirer(s) or successor(s) intitle, in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and
any relevant third-party provider, where our Site use third party advertising, plugins or content. If you choose to interact with any such advertising, plugins or content, your Personal Data may be shared with the relevant third-party provider (e.g., LinkedIn, Instagram and Facebook). We recommend that you review that third party’s privacy policy before interacting with its advertising, plugins or content.
may also disclose aggregated and other non-personal information, including user statistics, to describe our Site to prospective business partners, advertisers, and other third parties.

5. Text Messages
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If you provide us with your mobile phone number, we may send you text messages. Text messaging may include one-time or recurring texts related to your healthcare, programs, products, services, or tools. The only way to end text messages for a specific texting program is to reply STOP. You understand and approve that replying STOP to one texting program will not opt you out of all programs that you are enrolled in. You must reply STOP to each texting program that you no longer want to be a part of. In all programs, you may text HELP for help. Text messages may be sent to your mobile number using an automatic dialing system. Message and Data rates may apply. Text messaging may not be available from all carriers.

After you send "STOP" to us, we may send you a message to make sure that you no longer want to get text messages from that program. After this, you will no longer get text messages from us from that texting program. If you want to join again, just sign up as you did the first time and we will start sending text messages to you for the programs you have signed up for.

Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA Notice of Privacy Practices.
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We do not guarantee the successful delivery of text messages by your wireless provider.

We will not be liable for losses or damages that come from (i) a message not delivered, a message delivered late, or (ii) a message that goes to the wrong number; or (iii) inaccurate or incomplete content in a text message. We are not liable for your use or reliance on the content of any text message.

6. Choices about how we use and disclose your information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. In many cases, you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Each browser is different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. If you disable or refuse cookies, please note that some parts of our Site may then be inaccessible or not function as intended.

Promotional Offers from the Company. If you do not wish to have your contact information used by ARS to promote our own products or services, you can opt-out by sending an email stating your request tomedia@advancedrecover.com. If we have sent you a promotional email, you may request to be omitted from future emails by sending us a return email or pressing the button provided. This opt-out will not apply to our use of information provided to ARS as a result of a product or service purchase, warranty registration or other transactions.

Targeted Advertising. Third party advertising companies may place cookies on your computer when you visit our Site or other websites so they can display targeted interest-based advertisements to you. This Privacy Policy does not cover the collection methods or use of the information collected by these third parties. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

Google Analytics. We use Google Analytics to monitor and improve our user experience. You can opt out of Google Analytics without affecting how you visit our Site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.

7. Your Privacy Rights
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Privacy rights vary depending on where you reside, but we will make reasonable efforts to honor your request even if you are a resident of a country or state that does not require us to do so under applicable law. You may have the following privacy rights under applicable state laws:

Right to Know: you may have the right to request information about the Personal Data we have collected about you and for what purpose.
Right to Access: you may have the right to request information about how we process your Personal Data and to obtain a copy of that personal information in a readily useable format (to the extent “technically feasible”).
Right to Portability: to the extent technically feasible, you may have the right to receive your Personal Data, in a structured, commonly used, and machine-readable format and to have that information transmitted to another organization in certain circumstances.
Right to Correct Inaccuracies: you may request that inaccuracies in your Personal Data be corrected,considering the nature of the data and the business’ purposes in using it.
Right to Deletion: you may have the right to request the deletion of your Personal Data that we have collected from you.
Right to Be Free from Discrimination: we will not discriminate against you for exercising your consumer privacy rights.
Right to Opt-out of Sharing: you may have the right to optout of us sharing your Personal Data with third parties for some purposes, including sharing that may be defined as a sale under certain laws.
Right to Make Choices About Email Marketing: you may have the right to make choices about receiving email marketing.

Please note that if you submit a request to exercise any of the above rights (a “Privacy Rights Request”), we may request additional information to enable us to process your request. We will use the information you provide to verify your identity, locate your personal information that we may hold about you, and to fulfill your request.

Please keep in mind that we may not be able to honor all requests, such as if the information is required to process your payments or returns, to fulfill your order, or to comply with tax, audit, or other regulatory requirements

8. California Privacy Rights
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California Civil Code Section § 1798.83 permits users of the Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email tomedia@advancedrecover.com or write us at: Advanced Recovery Specialists LLC, 7455 France Ave. S. Suite #373, Edina, MN 55435. ARS’s information practices and your rights related to your Personal Information under the California Consumer Privacy Act of 2018 (CCPA) depend upon on the context in which ARS collects and uses such Personal Information.

9. Data Security
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ARS has implemented reasonable, risk-based technical and organizational measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for access to our App, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Application by any third party unless the circumvention was the result of our gross negligence or willful misconduct.

10. Data Retention
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The period for which we retain your Personal Information varies depending upon the legal basis for which we collected such data:

Legal Basis

Performance of a contract to which you are (or your employer is) a party:

Compliance with legal obligation:

Our legitimate business interests:

Your consent:

Length of Time

As long as is necessary for the performance of the contract.
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As long as is necessary for us to comply with our legal obligations.
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Until you ask us to stop, unless an exception under applicable data protection law applies.
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Until you revoke your consent, unless an exception under applicable data protection law applies.

11. Contact Information
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If you have any questions or concerns about your privacy on the Site, or wish to opt-out of any email list, please contact us at:

Email: media@advancedrecover.com
Mail: Advanced Recovery Specialists LLC 7455 France Ave. S. Suite #373 Edina, MN 55435
Phone: 952-562-2900